Price, specifications and terms of offers are subject to change without notice. InkSupply.ca is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. InkSupply.ca does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. InkSupply.ca reserves the right to refuse service to anyone.
We process payment via PayPal, you can pay us in your local currency via PayPal with following methods,
• American Express
• Gift Certificate
• T/T or wire transfer is required for large amount of purchase
We ship products worldwide from via Canada Post, UPS or Fedex.
• Usually, the delivery time is 2 to 9 business days + 24-48 hours to process the order. We do not guarantee same-day shipping.
• We do not process orders during weekends.
All mail shipments will be considered lost if they have not arrived after 30 days per the Canada Post. If delivery or signature confirmations show the package is delivered you will be required to work with your local carrier to determine the package whereabouts. If you have purchased insurance from us we will reship all packages which have not arrived after 20 days. If the second package does arrive you will have 30 days to return one of the two shipments to avoid being charged. Customer assumes all risk and liability if insurance option is declined.
We do not cross-ship items under any circumstance.
We do not charge any sales tax outside of Canada.
It is the customer’s responsibility to pay any duty tax / tariff that may incurred.
InkSupply.ca, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. InkSupply.ca does not conduct product testing before shipping any merchandise.
Order Acceptance Policy
This order acknowledgement is not a contract and does not constitute an acceptance of your order. It is only a record of your offer to purchase a particular item at a particular price. After you have placed an order, InkSupply.ca will determine whether or not to fill the order, and InkSupply.ca has the right to refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site.
InkSupply.ca reserves the rights to accept, refuses, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that InkSupply.ca’s total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to InkSupply.ca for the product, giving rise to InkSupply.ca liability.
Money Back Guarantee / Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 20% restocking fee may apply. Additional deductions may be made for certain products to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform InkSupply.ca of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
InkSupply.ca SATISFACTION GUARANTEE - InkSupply.ca offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases.
Physical Damage Policy
Physical damage to any product purchased at InkSupply.ca will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. InkSupply.ca encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from InkSupply.ca. As a result, InkSupply.ca will return any physically damaged CPU back to the customer at the customer's expense.
A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
You can expect your order to be processed within approximately 1-2 business days, provided the items are in stock and there are no problems with payment verification. InkSupply.ca does not guarantee same day-shipping. Orders are not processed in weekends and holidays.
Out of Stock
Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your InkSupply.ca login to alert you of the situation.
InkSupply.ca will keep you informed of your order status via e-mail. All tracking information will be emailed to your InkSupply.ca ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
You may request a change to your order provided the order has not already been dispatched. Please contact us by phone during our hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
You may request that an order be cancelled provided the order has not already been processed and shipped. Simply contact us by phone during our hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
InkSupply.ca strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, InkSupply.ca shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from InkSupply.ca are provided as resources to customers looking for additional information and/or professional opinion. InkSupply.ca does not assume responsibility for the claims and/or representations made on these or any other websites.
InkSupply.ca is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, InkSupply.ca puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. InkSupply.ca relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, InkSupply.ca will not be held responsible for product revision changes.
All review submissions are subject to moderation by InkSupply.ca. Please follow our submission guidelines. InkSupply.ca moderates all review submissions to ensure that only reviews that offer helpful insight are published.
(InkSupply.ca reserves the right to accept or reject any review in its sole and absolute own discretion.)
Dead on Arrival
DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that InkSupply.ca ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.
InkSupply.ca Purchase Agreement
By accepting delivery of any product delivered from InkSupply.ca ("InkSupply.ca"), you ("Customer") agree to be bound by the terms and conditions listed below. You and InkSupply.ca agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and InkSupply.ca. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from InkSupply.ca.
1. InkSupply.ca SATISFACTION GUARANTEE
InkSupply.ca offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
• 7-day replacement or refund guarantee on all CPUs. All other refurbished merchandise has a 15-day warranty period.
• If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 20% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Standard Warranty period.
• Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.
To take advantage of InkSupply.ca's satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of InkSupply.ca's Return Policy Procedure will result in the loss of InkSupply.ca's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
• To return a product in compliance with InkSupply.ca's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. InkSupply.ca will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by InkSupply.ca. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
• Customer is solely responsible for shipping any returned product to InkSupply.ca. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, InkSupply.ca's Return Procedure will be breached and InkSupply.ca may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
• InkSupply.ca will not refund to Customer the original shipping charges. In addition, InkSupply.ca will assess a 20% restocking fee against the Customer's account on all returns for refund.
InkSupply.ca is a reseller only. Products sold by InkSupply.ca are not manufactured by InkSupply.ca. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). InkSupply.ca assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. InkSupply.ca MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. InkSupply.ca DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
3. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES InkSupply.ca'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. InkSupply.ca SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. InkSupply.ca SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT InkSupply.ca HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
4. GENERAL TERMS AND CONDITIONS
Orders: An order is not binding upon InkSupply.ca until it is accepted; InkSupply.ca must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with InkSupply.ca.
Your total cost for purchase of any product will include shipping and handling charges shown on the InkSupply.ca invoice.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between InkSupply.ca and Customer shall be governed by the laws of , without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. InkSupply.ca and Customer consent to the exclusive jurisdiction and the exclusive venue of the Courts of the , to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against InkSupply.ca that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Canada law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with InkSupply.ca's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between InkSupply.ca and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between InkSupply.ca and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.